A restaurant feedback form guests can use

A short feedback form you can adapt

Use the questions below on paper or in a form tool. Replace the business name and check that the introduction describes how your team really handles responses. This is suggested wording; it does not mean every label or custom question is configurable in ScanPlz.

Download the editable feedback template (.txt)

The download includes the questions, a table-card invitation and a staff follow-up checklist. You can edit it in a text editor or copy it into a document; no signup is needed to download it.

Choose questions your team can act on

An overall rating gives a quick signal. A category helps route the response, and a comment explains what happened. Keep the invitation neutral so a guest can describe a good experience or a problem without being steered toward a particular answer.

For example, ‘Was our friendly service excellent?’ suggests the answer. ‘What should we improve about service?’ assumes something went wrong. ‘What went well, or what should we improve?’ leaves room for either experience.

Add a focused question only when you have a decision to make. If you are testing a new lunch menu, ask about that menu during the test rather than adding a permanent page of questions to every visit.

Give each QR placement a clear purpose

• At a table: label the code ‘Share feedback about your visit’ so it is not confused with the menu or payment code.
• At the counter: place it where a guest can pause safely after paying, without holding up the queue.
• On a receipt or takeaway card: identify the business and explain which team receives the response.
• For several branches: check that each location’s code records the correct branch. A table-specific code should carry the table context without making the guest type it again.

Print and scan a sample before putting it in service. Test with a phone that is not signed in to your business account. Keep an in-person way to give feedback for guests who prefer it.

What the ScanPlz guest form supports

ScanPlz’s feedback form opens in the browser. The current form supports a star rating, a category when the business has configured categories, a message and optional name, email or phone fields. The message is required; guests can submit without providing their identity.

A feedback code connects the submission to its configured business, venue or table context. Test that context before printing: a general venue code will not identify a particular table just because you place a copy there.

Ask the team to demonstrate the form and how your staff receive and handle a response. Use the template as a starting point for wording and process, then work with the fields available in your setup.

Turn a response into a specific action

1. Choose who checks feedback during service and who covers when that person is absent.
2. Read the comment and its location together. A low rating needs context; a high rating can still contain a useful problem to fix.
3. Record the issue, the person responsible and the next action. For a slow-drinks comment, that might mean checking the handoff between the floor and the drinks station.
4. Reply when the guest requested contact and supplied a usable contact detail. With anonymous feedback, act on the issue without assuming you can identify or contact the guest.
5. Review repeated themes each week. Compare what changed in the service process with later comments, while remembering that respondents are only part of your customer base.

Keep private feedback and public reviews clear

Tell guests whether they are sending feedback to your business or posting a public review. Submitting a private form does not itself publish a Google review.

If you invite Google reviews, offer the same opportunity regardless of the guest’s rating. Google prohibits selectively soliciting positive reviews and offering incentives for reviews. Keep coupons and discounts separate from requests to post a review.

Read Google’s policy on review manipulation