ScanPlz for
hotels and resorts

What does ScanPlz do for a hotel or resort?

ScanPlz runs your rooms, restaurant, bar and spa on one login, built for Nepal. The front desk handles bookings, check-in, housekeeping and the guest's folio. A QR code in each room opens room service and requests on the guest's own phone, with no app to install. Restaurant, bar, spa and minibar charges go straight onto the room. Feedback, promotions and loyalty are built in, so you hear from your guests and bring them back.

Which everyday problems does it fix?

• Two bookings for the same room: ScanPlz never allows it.
• Restaurant, bar, spa and minibar charges kept apart from the room bill: they all post to the guest's folio.
• Knowing which rooms are ready: the housekeeping board shows each room's state.
• Room service by phone call: guests order from a code in the room.
• Complaints you hear about only in a public review: feedback reaches you tagged to the room.

What do you get?

Bookings

• Book a room, or the whole venue, for dates, with seasonal and weekday rate plans.
• Holds and deposits. Two bookings can never take the same room.
• Guests can request a booking and pay the deposit at the desk, and staff confirm it.

At the front desk

• Check-in and check-out, room moves and extended stays.
• Housekeeping statuses: clean, dirty, inspected, out of order and out of service. Blocking a room asks for a reason.
• Charges to the guest's folio from the restaurant, bar, spa and minibar, plus house accounts and a night audit.

In the room

• A QR code in the room opens room service on the guest's phone, on Android or iPhone, with no app and no sign-in.
• Each scan also shows your WiFi details, phone, opening hours and a short about text.
• Feedback is tagged to the room it came from.

Restaurant, bar and spa, in the same system

• QR menus with photos and options. A change shows on every phone within moments, with no reprinting.
• Kitchen tickets by station (kitchen, bar, cold section).
• Spa appointments with your therapists' hours, leave and buffers between treatments. Double booking is blocked.
• Prices can be hidden on the menu, for example for all-inclusive stays.
• Payments: cash, card, eSewa, Khalti, Fonepay, ConnectIPS, IME Pay, bank transfer, pay later, or charge to the room. Bills can be split.

Stock

• Minibar and amenity tracking.
• Stock per location, low-stock alerts, and batches with expiry dates.

Feedback, promotions and loyalty

• Guests rate their stay by scanning a feedback code. You get an urgent alert when a guest is unhappy, and happy guests can be sent on to your Google or TripAdvisor review page.
• Packages, seasonal offers, early-bird offers and discounts that start and stop by themselves on the dates you set, plus coupon codes and vouchers.
• Points with tiers, and win-back and birthday messages to past guests who agreed to receive them.
• Email to your own guests, in English or Nepali, with their consent recorded.

For you, the owner

• A daily summary every morning covering yesterday's sales, payment types, voids, bookings, feedback and staff calls, so you don't have to sign in and check the dashboard every day. A guest report follows every Monday.
• Reports by area and staff member, and every report can be exported. Voids and complimentary items need a reason and, for larger amounts, a manager's approval.
• Owner-only alerts for unusual staff activity: voids, refunds or a cash difference.
• Ready-made roles for reception, finance, waiters, kitchen and spa staff, so each person sees only their own pages.

How is ScanPlz different?

1. One login for rooms, food, drinks and spa. You don't need a separate system for the front desk, the restaurant and the spa, or for stock.
2. Built for Nepal. eSewa, Khalti, Fonepay, ConnectIPS and the other ways your guests actually pay are part of the product. Messages go to your guests in English or Nepali, and guests can read your menus in their own language.
3. The guest's phone is the room service menu. Guests have nothing to install, and you have nothing to reprint.
4. Every charge lands on the room. The restaurant, bar, spa and minibar all post to one folio, and the night audit closes the day.
5. You hear from your guests before the internet does. Feedback is tagged to the room, with an alert when a guest is unhappy.
6. You pay for what you use. There's no flat monthly fee, the first Rs 500 of every month is free, and a month never costs more than Rs 2,000.

What does it cost?

The team confirms the rates for your business.

• New businesses: a 60-day free trial, with no limits.
• Staff accounts: Rs 25 per staff account a month. The owner's account is free.
• QR scans, orders and bookings: Rs 1 each. This is the maximum rate, and it can be adjusted.
• A booking is charged once, when it is confirmed or checked in. A hold that expires is never charged, and a booking's own order is not charged again as an order.
• Free every month: the first Rs 500 of your bill, covering everything. A month that comes to Rs 505 costs you Rs 5.
• Monthly cap: you never pay more than Rs 2,000 in a month, everything included.
• Included: all the features for hotels and resorts.
• Not in the current plan: IRD e-billing (VAT and PAN bills) and a website on your own domain. Both can be arranged on request.
• Paying us: one bill a month for what you used, or credit topped up in advance, by eSewa, Khalti, Fonepay or ConnectIPS. Your usage never stops you taking bookings or orders.

What do we need?

• Guests: their own phone. They need no app and no sign-in.
• Rooms and tables: a QR code in each room and on each table. We send you the codes ready to print.
• Staff: the ScanPlz admin app on any phone or tablet.
• Kitchen and bar: the kitchen screen, or thermal (ESC/POS) printers if you want printed tickets and receipts.

The ScanPlz team checks your current printers and sets up printing with you.

Who sets it up?

The ScanPlz team sets up your rooms, rate plans and menus the first time, and sends you your QR codes ready to print. You invite your staff by email or phone.

Trying it costs nothing upfront. Signing up at admin.scanplz.com is free, and new businesses get a 60-day free trial with no limits.

We already use another system. Can we keep it?

Keep what works, and add what you're missing. A booking or billing system records your stays and sales. ScanPlz also brings your restaurant, bar and spa onto the room, and helps you hear from your guests and bring them back. Here is what ScanPlz does that you may not have today:

• Room service ordered from a QR code in the room, with no app
• Restaurant, bar, spa and minibar charges on the room folio, in the same system
• A housekeeping board with each room's state
• Spa appointments with therapists' hours and buffers, in the same login
• Feedback tagged to the room, and an urgent alert when a guest is unhappy
• Happy guests sent on to your Google or TripAdvisor review page
• Packages and seasonal offers that start and stop by themselves
• Points and tiers for returning guests
• Birthday and win-back messages to past guests who agreed to them
• A daily summary every morning, and owner-only alerts for voids, refunds and cash differences

Feedback and promotions can run from the QR codes already in your rooms and on your tables, or on codes of their own, and loyalty has its own code. They work alongside your current system and can cover the whole property or one area. That makes them a natural place to start.

How does moving over work?

Start with one part, not everything. You can start with the restaurant or room service before moving the front desk.

Bookings already taken in your current system finish there. New bookings go into ScanPlz.

1. A 30-minute demo of the front desk and room service.
2. Sign up free. The ScanPlz team sets up your rooms, rate plans and menus.
3. The team checks your printers and sets up printing with you.
4. Start with one part, such as the restaurant or room service.
5. Go live: codes in the rooms and on the tables.
6. Move the rest when you're ready.

Can we export our reports?

Yes. Every report can be exported. You also get a daily summary every morning, so you don't have to sign in and check the dashboard every day.

Past sales and records from your current system don't move into ScanPlz, so keep them where they are.

Does ScanPlz issue VAT and PAN bills?

IRD e-billing (VAT and PAN bills for the tax office) isn't in the current plan, and neither is a website on your own domain. Both can be arranged on request: tell us, and the team will talk it through with you.

What if the internet drops?

ScanPlz works online. If the connection drops for a while, staff screens reconnect and catch up on the orders and calls they missed. If your internet is unreliable, tell us and the team will look at your setup.

What doesn't ScanPlz do today?

We'd rather you hear this now than find out later:

• guests paying online (staff record payments, and deposits are paid at the desk);
• large imports of stock from a file, and purchase orders.

If one of these matters to you, tell us and we'll pass it to the team.

What happens to our data?

• Each business's data is kept separate, and staff see only what their role and branches allow.
• Staff accounts are protected: optional two-step sign-in, an email when someone signs in from a new device, accounts that lock after too many wrong passwords, and an activity log of what staff did.
• Guests' consent is recorded for each purpose. Every marketing message carries an unsubscribe link, and a guest's personal details can be erased on request.

For questions about hosting, contracts or a data agreement, the team will answer directly.

How do we see it working?

Book a 30-minute demo. We'll show you the front desk and room service, by video call, Sunday to Friday between 10:00 and 16:30 Nepal time. Call 9805675588, write to [email protected], or chat with Kapi, our AI assistant, at kapi.scanplz.com. People from the ScanPlz team read every chat.

Or start on your own, free, at admin.scanplz.com.