ScanPlz for
spas, salons and clinics

What does ScanPlz do for a spa, salon or clinic?

ScanPlz books your customers in with your practitioners without double bookings, built for Nepal. It works from each person's weekly hours, leave and buffers between visits, and it handles customer requests and a walk-in queue. Your service and price list opens on the customer's own phone from a QR code, with no app to install. Feedback, packages, vouchers and loyalty are built in, so customers come back.

Which everyday problems does it fix?

• Two customers booked with the same person at the same time: ScanPlz blocks it.
• Working out who is free when: free slots come from each practitioner's hours, leave and buffers.
• Last-minute changes: customers can't reschedule inside your notice period, and staff can override with a reason.
• Walk-ins mixed with appointments: there is a walk-in queue next to the day's bookings.
• Customers who don't come back: stamp cards, points and win-back messages bring them back.

What do you get?

Appointments

• Practitioners with weekly hours, leave and extra sessions.
• Appointment types with a duration, buffers before and after, and how much notice you need.
• Free slots are worked out from all of that, and double booking is blocked.
• Confirm bookings instantly, or have staff confirm them.
• Arrivals, a walk-in queue, appointment requests from customers, and recurring appointments.
• A revenue report.

Your services on your customers' phones

• A QR code opens your service and price list in the phone's browser, on Android or iPhone, with no app and no sign-in.
• Photos, options and add-ons, with your logo and colours. Prices can be hidden where you prefer.
• A change shows on every phone within moments, with no reprinting.
• Each scan also shows your WiFi details, social pages, review link, phone and opening hours.

Payments

• Staff record payments: cash, card, eSewa, Khalti, Fonepay, ConnectIPS, IME Pay, bank transfer or store credit.
• Credit accounts (udharo) for your regular customers.
• Bills split equally, by amount or by item, and tips are tracked separately.
• A cash drawer with a counted close and a day-end report.

Feedback

• Customers rate their visit by scanning a feedback code, with categories suited to your kind of business. They can stay anonymous.
• You get an urgent alert when a customer is unhappy. Happy customers can be sent on to your Google review page.
• Feedback arrives in an inbox where you can assign it, add notes and reply using templates. A report comes every Monday morning.

Packages, vouchers and loyalty

• Packages, seasonal offers and discounts that start and stop by themselves on the dates and times you set.
• Coupon codes with use limits and expiry dates, and single-use vouchers.
• Stamp cards ("book 9, get the 10th free") and points with tiers. Staff find the customer by phone number or email, and the customer needs no app.
• Birthday and win-back messages go only to customers who agreed to receive them.
• Email to your own customers, in English or Nepali, with their consent recorded.

For you, the owner

• A daily summary every morning covering yesterday's sales, payment types, bookings and feedback, so you don't have to sign in and check the dashboard every day.
• Reports by staff member, and a performance report per person. Every report can be exported.
• Ready-made roles for practitioners and assistants, reception and finance, so each person sees only their own pages.
• Owner-only alerts for unusual staff activity: voids, refunds or a cash difference.
• Stock of products you use or sell, with low-stock alerts and expiry dates.

For clinics: ScanPlz handles bookings and billing. It is not a medical records system.

How is ScanPlz different?

1. Booking that knows your people. Hours, leave, buffers and notice periods are part of every free slot, so double booking can't happen.
2. Built for Nepal. eSewa, Khalti, Fonepay, ConnectIPS and the other ways your customers actually pay are part of the product. Messages go to your customers in English or Nepali.
3. Your service list on the customer's phone. Customers have nothing to install, and you have nothing to reprint.
4. It brings customers back, not just books them. Feedback, packages, vouchers, loyalty and messages to your own customers sit next to your bookings.
5. One system if you also sell food, drinks or products. Café, retail shelf and stock run under the same login.
6. You pay for what you use. There's no flat monthly fee, the first Rs 500 of every month is free, and a month never costs more than Rs 2,000.

What does it cost?

The team confirms the rates for your business.

• New businesses: a 60-day free trial, with no limits.
• Staff accounts: Rs 25 per staff account a month. The owner's account is free.
• QR scans, orders and bookings: Rs 1 each. This is the maximum rate, and it can be adjusted.
• A booking is charged once, when it is confirmed or checked in. A hold that expires is never charged, and a booking's own order is not charged again as an order.
• Free every month: the first Rs 500 of your bill, covering everything. A month that comes to Rs 505 costs you Rs 5.
• Monthly cap: you never pay more than Rs 2,000 in a month, everything included.
• Included: all the features for spas, salons and clinics.
• Not in the current plan: IRD e-billing (VAT and PAN bills) and a website on your own domain. Both can be arranged on request.
• Paying us: one bill a month for what you used, or credit topped up in advance, by eSewa, Khalti, Fonepay or ConnectIPS. Your usage never stops you taking bookings.

What do we need?

• Customers: their own phone. They need no app and no sign-in.
• Your place: QR codes for your service list and feedback. We send you the codes ready to print.
• Staff: the ScanPlz admin app on any phone or tablet.

Who sets it up?

The ScanPlz team sets up your services, practitioners and their hours the first time, and sends you your QR codes ready to print. You invite your staff by email or phone.

Trying it costs nothing upfront. Signing up at admin.scanplz.com is free, and new businesses get a 60-day free trial with no limits.

We already use another system. Can we keep it?

Keep what works, and add what you're missing. A booking or billing system records your appointments and sales. ScanPlz also helps you hear from your customers and bring them back. Here is what ScanPlz does that you may not have today:

• Free slots worked out from each practitioner's hours, leave and buffers
• Double booking blocked, and your notice period enforced on customer changes
• A walk-in queue next to the day's appointments
• Recurring appointments
• Your service and price list on a QR code, with no app
• Feedback after each visit, and an urgent alert when a customer is unhappy
• Happy customers sent on to your Google review page
• Packages and single-use vouchers
• Stamp cards and points, with no app for the customer
• Birthday and win-back messages to customers who agreed to them

Feedback and promotions can run from the QR code that opens your service list, or on codes of their own, and loyalty has its own code. They work alongside your current system and can cover the whole place or one area. That makes them a natural place to start.

How does moving over work?

Start with one part, not everything. You can start with one practitioner or one room before moving everyone.

Appointments already booked in your current system finish there. New appointments go into ScanPlz.

1. A 30-minute demo using a service list like yours.
2. Sign up free. The ScanPlz team sets up your services, practitioners and their hours.
3. Start with one practitioner or one room.
4. Put up your QR codes.
5. Move everyone over when you're ready.

Can we export our reports?

Yes. Every report can be exported. You also get a daily summary every morning, so you don't have to sign in and check the dashboard every day.

Past sales and records from your current system don't move into ScanPlz, so keep them where they are.

Does ScanPlz issue VAT and PAN bills?

IRD e-billing (VAT and PAN bills for the tax office) isn't in the current plan, and neither is a website on your own domain. Both can be arranged on request: tell us, and the team will talk it through with you.

What if the internet drops?

ScanPlz works online. If the connection drops for a while, staff screens reconnect and catch up on the orders and calls they missed. If your internet is unreliable, tell us and the team will look at your setup.

What doesn't ScanPlz do today?

We'd rather you hear this now than find out later:

• customers paying online (staff record payments today);
• medical records (ScanPlz handles bookings and billing only).

If one of these matters to you, tell us and we'll pass it to the team.

What happens to our data?

• Each business's data is kept separate, and staff see only what their role and branches allow.
• Staff accounts are protected: optional two-step sign-in, an email when someone signs in from a new device, accounts that lock after too many wrong passwords, and an activity log of what staff did.
• Customers' consent is recorded for each purpose. Every marketing message carries an unsubscribe link, and a customer's personal details can be erased on request.

For questions about hosting, contracts or a data agreement, the team will answer directly.

How do we see it working?

Book a 30-minute demo. We'll show ScanPlz with a service list like yours, by video call, Sunday to Friday between 10:00 and 16:30 Nepal time. Call 9805675588, write to [email protected], or chat with Kapi, our AI assistant, at kapi.scanplz.com. People from the ScanPlz team read every chat.

Or start on your own, free, at admin.scanplz.com.